At HELLO DREAMS LLC, we are committed to customer satisfaction. Please read the following terms carefully to understand our refund and return policy.

Return Eligibility
Return requests must be submitted within 30 days of receiving the item.

Items must be brand new, unused, unwashed, and in their original condition, with all labels and packaging intact to be eligible for return.

How to Return:
If you wish to return an item, please follow these steps:
Contact Us
Please email [email protected] or call +1 731 703 7070

Contact our customer service team and provide the item you wish to return and your order number. We will provide you with return authorization and a return address.

Preparing for Return: Please pack the item in its original packaging with all labels. Please affix your return authorization number label to the outside of the package beforehand.

Return by Mail: Please mail the package to the return address: 2249 Amherst Cv Memphis TN 38106. We recommend using a trackable mailing method to ensure safe delivery.

Refund Processing: Once we receive the returned item and verify its condition, we will process your refund within 5-7 business days.

The refund will be credited to your original payment method.

If the return is due to a quality issue or incorrect shipment, we will cover the return shipping costs and provide a full refund.

Refunds and Exchanges: If you wish to exchange an item, please follow the return process to return the original item and then reorder the new item after receiving your refund.

Thank you for choosing HELLO DREAMS LLC. We are committed to providing you with excellent products and services and look forward to your next visit!