1. What materials are your lingerie and bathrobes made of?

All our lingerie and bathrobes are made from high-quality materials designed for comfort and durability. Detailed material information can be found on each product page.

  1. How do I choose the right size?

We provide a detailed size guide to help you choose the most suitable size. You can find the size chart on each product page or refer to our size guide page.

  1. How do I place an order?

Simply browse our website, select your desired items, choose the size and quantity, and then click “Add to Cart.” After completing your shopping, you can view your cart and follow the checkout process to make payment.

  1. What payment methods do you offer?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express) and payment platforms (such as PayPal). You can choose your preferred payment method at checkout.

  1. How long does order processing take?

We typically process and ship orders within 1-3 business days after receiving them. You will receive a confirmation email with tracking information during the checkout process.

  1. What is your shipping policy?

We offer several shipping options, including standard and expedited shipping. Specific costs and delivery times will be displayed at checkout. We currently only ship within the United States.

  1. How do I return or exchange an item?

If you are not satisfied with your purchase, you can request a return or exchange within 30 days of receiving the item. Detailed return and exchange policies can be found on our Return and Exchange Policy page.

  1. What should I do if I receive a defective item?

We take product quality very seriously. If you receive a defective item, please contact us immediately via email (support email: [email protected]), and we will handle the matter for you.

  1. Do you offer international shipping?

Currently, we only ship within the United States. However, we may consider international shipping in the future. Please check our website for the latest information.

  1. How do I contact customer service?

If you have any questions or need assistance, please contact us via:
Email: [email protected]
Phone: +1 731 703 7070

Thank you for your interest in and support of HELLO DREAMS LLC! Please feel free to contact us if you have any further questions.