FAQs

1. 

Is the packaging discreet?

Yes. All orders are shipped in plain, unmarked packaging with no reference to our company name or the contents inside. Your privacy is our priority.

2. 

Do you ship internationally?

Currently, we only ship within the United States. We hope to expand international shipping options in the future.

3. 

How long does shipping take?

Standard shipping typically takes 3–7 business days after processing. Expedited options may be available at checkout.

4. 

Can I return a product?

Due to the intimate nature of our products, we only accept returns of unused and unopened items in their original packaging. Please see our Return & Exchange Policy for full details.

5. 

What if my item is defective or damaged?

If your item arrives damaged or defective, contact us at [email protected] within 7 days of delivery. We will assist with a replacement or refund.

6. 

How do I know which product is right for me?

Our product descriptions are detailed, and we provide beginner-friendly options. If you’re unsure, reach out to us — our support team is happy to offer non-judgmental guidance.

7. 

Are your products body-safe?

Yes. We only stock items made from high-quality, body-safe materials such as medical-grade silicone, ABS plastic, and stainless steel.

8. 

How should I clean my toy?

Clean your toy before and after each use with warm water and a mild, unscented soap or use a designated toy cleaner. Always follow the instructions on the product packaging.

9. 

Is my payment information secure?

Absolutely. All payments are processed through secure, PCI-compliant gateways. We do not store full credit card information on our servers.

10. 

Can I place an order without creating an account?

Yes. You can check out as a guest, although creating an account helps you track orders and save preferences for next time.

11. 

Can I cancel or change my order?

Orders can only be modified or canceled within a short window after placement. If you need to make a change, contact us as soon as possible.

12. 

Do you offer gift packaging or notes?

At this time, we do not offer gift wrap services, but our packaging is always discreet. You are welcome to add a note in your order comments, and we’ll do our best to accommodate.