Shipping Policy

At HELLO DREAMS LLC, we are committed to providing reliable, timely, and discreet shipping for all our customers. Your privacy and satisfaction are extremely important to us, and we take every step to ensure your order arrives securely and on time.

Processing Time

All orders are processed within 1 to 2 business days (Monday through Friday, excluding holidays). During periods of high volume, such as holidays or sales events, processing times may be slightly extended. Orders placed on weekends will begin processing the next business day.

Shipping Methods and Delivery Time

We currently ship within the United States. Estimated delivery times are as follows:

• Standard Shipping: 3 to 7 business days
• Expedited Shipping: 2 to 4 business days (when available)

Please note that delivery times are estimates and may vary based on location, carrier performance, and unforeseen circumstances such as weather or natural disasters.

Discreet Packaging

We understand the importance of privacy. All items are packaged in plain, unmarked boxes or envelopes. There are no logos, brand names, or product descriptions on the outside of the packaging. The return address will show our company name as “HD LLC” for additional discretion.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and carrier information. You can use this information to monitor the delivery status of your package at any time.

Shipping Charges

Shipping fees are calculated at checkout based on your selected shipping method and delivery location. Occasionally, we may offer free shipping promotions, which will be clearly advertised on our website.

Address Accuracy

Please ensure all shipping details are accurate when placing your order. HELLO DREAMS LLC is not responsible for lost or delayed shipments due to incorrect or incomplete addresses. If you notice an error in your address after placing your order, please contact us as soon as possible.

Lost or Delayed Packages

If your order has not arrived within the expected timeframe, please check the tracking number provided. If you need further assistance, contact our support team at [email protected]. We will work with the carrier to locate your package or arrange for a replacement if necessary.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address or refusal, the customer may be responsible for the reshipping costs.

International Shipping

At this time, we only ship within the United States. We do not offer international shipping.

If you have any questions or concerns regarding your shipment, please don’t hesitate to contact our customer support team. We are here to ensure your order is delivered smoothly and securely.